Privacy Policy

Welcome to Koqudi's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This policy describes how we collect, use, and safeguard your information when you visit our video equipment rental website and use our services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Make a rental reservation or inquiry
• Subscribe to our newsletter or marketing communications
• Contact us with questions or feedback
• Participate in surveys or promotional activities

The personal information we collect may include:

• Contact Information: Name, email address, phone number, billing address, and delivery address
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Account Credentials: Username, password, and security questions
• Identification Documents: Government-issued ID or driver's license for equipment rental verification
• Rental History: Details of equipment rented, rental periods, and transaction history

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Payment processors for secure transaction handling
• Delivery and logistics companies for equipment transportation
• Cloud hosting providers for data storage
• Email service providers for communications
• Analytics providers to understand website usage

Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing your information
• Data Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Thank you for trusting Koqudi with your video equipment rental needs. We are committed to protecting your privacy and providing excellent service.