We recommend booking at least 5-7 working days ahead for standard items. High-demand equipment such as cinema cameras or specialised lighting kits may require 2-3 weeks notice, particularly during busy production seasons from September through November and March through May.

Last-minute bookings within 48 hours can often be accommodated depending on availability. Contact us directly by phone for urgent requirements. Early booking ensures you get your preferred equipment and allows time for any technical consultations you might need. Weekend collections require booking by Thursday afternoon.

Standard lighting packages include ARRI SkyPanel S60-C LED fixtures, Aputure 600D Pro, and Litepanels Gemini 2x1 Soft panels. Each kit comes with stands, barn doors, diffusion frames, and power cables. We provide C-stands, sandbags, and grip equipment as part of the package.

For interviews, our three-point lighting kit includes key, fill, and backlight with adjustable colour temperature from 2700K to 6500K. Location packages add battery power options and portable reflectors. All lights arrive in protective cases with spare bulbs where applicable. Dimmer controls and wireless DMX systems are available upon request.

Yes, we deliver throughout London and surrounding areas within the M25. Delivery within zones 1-3 is complimentary for orders above £500. Outside this area, we charge based on distance and equipment volume. Same-day delivery is available for bookings confirmed before 11:00 AM, subject to a premium charge.

Collection services work similarly, with scheduled pickup times arranged at booking. For multi-day hires, we can deliver at your shoot start time and collect immediately after wrap. Equipment must be packed in original cases. Our drivers assist with loading but cannot carry items beyond ground-floor access without prior arrangement.

Rates vary by equipment category and rental duration. Daily rates apply to 24-hour periods starting from collection or delivery time. Weekend rates cover Friday evening through Monday morning at 2-day pricing. Weekly hires offer approximately 30% savings compared to daily rates, whilst monthly arrangements provide even greater value.

Payment is due before equipment dispatch via bank transfer, credit card, or approved account terms for established clients. We require a security deposit equal to 20% of total hire value, refundable within 3-5 working days after equipment return and inspection. VAT at 20% applies to all transactions. Invoices are issued electronically upon booking confirmation.

All equipment should be treated with professional care. Minor wear from normal use is expected and covered. Damage beyond standard wear may result in repair charges deducted from your deposit. We assess each case individually based on the nature and extent of damage.

We strongly recommend arranging insurance coverage for hired equipment. Many production insurance policies include hired equipment under their terms. For clients without coverage, we offer optional damage waiver at 8% of hire value, which limits your liability to £250 excess per incident. Report any damage immediately upon discovery, even during the hire period, to avoid complications.

Extensions are possible subject to availability and must be arranged before your original return time. Contact us as soon as you know you need additional time. If the equipment is not booked by another client, we apply pro-rata daily rates for the extension period.

Late returns without prior arrangement incur automatic extension charges plus a 25% surcharge for administrative costs. Equipment needed by subsequent clients cannot be extended, and failure to return on time may result in replacement costs if we must source alternative equipment for waiting customers. Always communicate early if circumstances change.

Technical support is available by phone during business hours: Monday to Friday 9:00-18:00, and Saturday 10:00-14:00. Our team can guide you through setup procedures, troubleshoot issues, and advise on optimal settings for your specific shooting conditions. We maintain detailed knowledge of all equipment in our inventory.

For complex productions, we offer on-site technical supervision at an hourly rate. This service includes equipment setup, monitoring during shooting, and troubleshooting. Emergency support outside business hours is available for critical situations at premium rates. We also provide equipment demonstrations before collection if you're unfamiliar with specific models.

Our audio inventory includes Sound Devices MixPre-10 II and Zoom F8n Pro field recorders, Sennheiser EW 112P G4 wireless lavalier systems, and Rode NTG3 shotgun microphones. We stock boom poles from 2.1m to 4.5m, shock mounts, and windshields including full blimp systems for outdoor recording.

For interviews, we offer complete audio packages with recorder, two wireless lavs, and monitoring headphones. All equipment includes fresh batteries, XLR cables of various lengths, and SD cards formatted to professional standards. Audio packages can be bundled with camera hires at reduced combined rates. We also stock timecode generators for multi-camera synchronisation.

Cameras are hired body-only unless you book a specific package that includes lenses. This allows you to select precisely the glass you need for your project. We stock Canon CN-E primes from 14mm to 135mm, Sigma Art series zooms, and vintage anamorphic options for creative looks.

Cinema camera packages often pair well with our Zeiss CP.3 compact primes or Canon CN-E zooms. For mirrorless bodies, we have native mount options including Sony G Master and Canon RF L-series. Lens adapters are available for cross-system compatibility. All lenses include front and rear caps, and follow focus gears where applicable. We can recommend suitable lens combinations based on your shooting requirements.

We maintain DJI Ronin 2 and RS 3 Pro gimbals for handheld stabilisation, along with traditional Steadicam systems including the Flowcine Black Arm. Track and dolly systems range from compact slider rails up to 3-metre lengths to 4-metre curved track sections with fluid-head dollies.

For aerial work, we stock DJI Inspire 2 drones with X7 cameras and certified operators available for hire. Jib arms extend from 3 to 7 metres with motorised pan and tilt heads. Each stabilisation system includes necessary counterweights, mounting plates, and wireless follow focus where applicable. Training on gimbal operation can be arranged before your shoot date.

Equipment testing is available at our facility by appointment. Book a 30-minute slot to handle cameras, check lens compatibility, or evaluate lighting output. This service is complimentary for bookings over £300. For smaller hires, a £25 testing fee applies, which is credited toward your rental if you proceed within 7 days.

During testing sessions, our technicians demonstrate key features and answer questions about operation. You can shoot test footage and review it on our calibrated monitors. Bring your own memory cards if you wish to take test files away. Testing is particularly valuable when trying unfamiliar equipment or planning complex multi-camera setups requiring matched colour profiles.

Cancellations made 7 or more days before hire start date receive full refunds minus a 5% administrative fee. Cancellations 3-6 days prior incur a 30% charge of total booking value. Within 48 hours of start date, 50% of the hire fee is retained. Same-day cancellations or no-shows result in full charge.

Weather-related postponements are treated sympathetically with free rescheduling within 30 days subject to availability. Equipment faults discovered within 2 hours of collection or delivery qualify for immediate replacement or full refund. Refunds process within 5-7 working days to the original payment method. Account holders may apply cancellation fees as credit toward future bookings.

We stock professional monitors including SmallHD 1703 HDR and Atomos Shogun 7 for on-camera monitoring, plus larger 24-inch broadcast reference monitors for video village setups. All monitors support 4K input with HDR preview capabilities and include sun hoods, mounting brackets, and battery solutions for field use.

Video playback systems range from simple HDMI players to Blackmagic HyperDeck Studio recorders for instant replay scenarios. Wireless video transmission systems by Teradek Bolt extend up to 150 metres for remote monitoring. We can configure complete video village packages with director's monitors, client screens, and equipment carts. All video equipment includes necessary cables and signal converters.

Location power options include V-mount and Gold-mount battery systems with capacities from 95Wh to 290Wh. We stock multi-bay simultaneous chargers and D-tap splitters for powering accessories. For larger power requirements, we have portable generators from 2kW to 6kW capacity with low-noise operation suitable for sound recording.

Battery distribution systems allow multiple devices to run from a single power source. We provide mains distribution boxes with RCD protection and cable reels up to 50 metres. Solar charging solutions are available for extended outdoor productions. All batteries arrive fully charged, and we include spares to ensure uninterrupted shooting. Power consumption calculations help determine adequate supply for your specific equipment list.

International clients are welcome with appropriate documentation. We require passport copies, proof of address, and a UK-based contact reference. Equipment can be shipped to locations throughout the UK and to certain European destinations via trusted courier services, with shipping costs and customs responsibilities borne by the hirer.

For equipment travelling internationally, we need 14 days notice to arrange carnets and export documentation. Insurance coverage must extend to overseas locations with our company listed as loss payee. Payment in full is required before international dispatch. We can recommend local technical support contacts in major European cities. Equipment must return through official customs channels with all documentation intact.

Yes, we have curated packages for common production types. The Corporate Interview Package includes camera, two lights, wireless audio, and tripod. Documentary packages feature compact cameras with run-and-gun accessories. Multi-camera live event setups include matched cameras, video switcher, and recording solutions.

Music video packages combine creative lighting, gimbal stabilisation, and high-frame-rate capable cameras. Wedding videography kits offer discreet audio and lightweight gear. Each package saves approximately 15-20% compared to hiring items individually. Packages can be customised by adding or removing specific items. We consult with you to ensure the package matches your shooting style and production requirements. Long-term relationships often lead to bespoke packages tailored to your recurring needs.